Excellis IT takes immense pride in introducing itself as a top inbound and outbound BPO company in Kolkata, India. We deliver end-to-end services with the highest quality and security to assure complete client satisfaction. Excellis IT allows you to focus your energies on the things that matter most to you by taking over your labour-intensive activities. We give professional solutions to boost the bottom line and save operating costs, whether data entry or content development, photo editing, or order administration. Furthermore, as your partner, we do not just provide good service; we go above and above to provide services that have a demonstrable effect.
Excellis IT's custom back-office services in Kolkata, India, helps businesses save time on time-consuming tasks, improve operational efficiency, and save expenses. Document management, data input, data processing, internet research, data mining, content moderation, content creation, claims processing, transcription, photo retouching, and e-commerce catalogue management are just a few back-office outsourcing services we provide.
Our customer management strategy guarantees that issues and complaints are addressed and resolved with the least time spent on the phone.
Customer service outsourcing can successfully keep track of all consumer behaviours across touchpoints, from monitoring customer databases to classifying new consumers for various rewards.
Our after-sales call center services guarantee that the consumer gets the most out of their product or service while the company gains critical information that may help them better serve their needs.
With our fast quality evaluation, we discover and fix customer complaints to keep our client base satisfied and prevent them from leaving.
We take customer escalations seriously, and we carefully examine them to identify any communication gaps.
We provide our clients with custom-tailored help desk outsourcing solutions to help them handle issues quickly and increase customer satisfaction.
Our qualified engineers can provide complete 24/7 tech support services across all channels.
We have an expert team of content writers who are skilled at writing the best, error-free content that would help you attract your target audience.
You may save time as well as money by hiring a BPO Outsourcing service provider since they operate remotely, and you pay them when you require their services.
When you hire a BPO service provider, it allows a new firm to expand more quickly. You protect your company from making mistakes during the expansion phase by enlisting the support of specialists. BPO services let you expand your organization in a reliable yet flexible method by utilizing useful web tools like those found on SEO Tools Centre.
BPO services allow you to maximize the time you have available. These services give you personnel who have years of expertise for the jobs you hire them for. This enables you to do more tasks in a shorter amount of time. Your firm will enjoy massive growth if the major focus is on key business activities.
BPO services have access to the most modern tools as well as technology to aid in the completion of routine corporate activities. You do not want to waste money on equipment and software that is not essential to your new firm.
Contracting services that are not customer-facing is what back-office business process outsourcing entails. IT, accounting, business process automation, human resources, quality assurance, and various other services are among them. IT-Enabled Services (ITES) BPO, which employs IT analysts; Legal Process Outsourcing (LPO), which employs paralegals or consultants; and Knowledge Process Outsourcing (KPO), which employs a professional who knows and can implement/manage a certain program, have all evolved as subtypes of BPO.
Technical assistance, customer service, sales, and marketing are examples of customer-facing services. Because of the technical expertise needed, these services are commonly outsourced and can be performed off-site. Businesses may profit from specialized people with unique knowledge and minimize expenses by outsourcing web development, customer support lines, or other front-office services.
When services are outsourced to another country, this is known as offshoring. Available resources, political stability, cheaper labor costs, varied tax reductions, and other factors all contribute to this.
Hiring the services of suppliers in nations that are geographically closer is known as nearshore business process outsourcing.
Domestic outsourcing is exactly what it sounds like: providing and receiving services within a country's borders. Another way, a vendor in one city, state, or province can be hired to deliver services to a company in another city, state, or province. This can be caused by various variables, including the availability of specialist talents in specific areas or regional variances in rates and expenses.
While banks are focusing on product innovation, customer engagement and experience will become increasingly crucial in acquiring and retaining new customers in this highly competitive market.
BPO Outsourcing services in Kolkata, India, helps the healthcare industry with virtual patient enrollment claim adjustments, billing problems, health insurance as well as fraud detection.
Excellis IT is a best BPO company in Kolkata, India that helps the Insurance industry with Requirement Gathering, Insurance Quote creation, Generating Proposals and Claims Processing.
For years, Excellis IT has been at the forefront of meeting the changing needs of retail and eCommerce customers. Our staff possesses extensive product expertise, as well as technical and soft abilities, to successfully communicate with clients and provide a wonderful experience that encourages them to return.
Education has recently become one of the most competitive industries to do business. The push to grow student enrollments, onboard instructors, and maintain a robust back-office should not prevent excellent education from being delivered.
The telecommunications and media sector is a fast-paced, competitive environment. A company that does not have the greatest options to serve clients is likely to fall behind.
The internet has had an influence on sectors across the board, but it has particularly impacted the Travel & Transportation industry. The internet changed the way people planned their vacations and opened new commercial opportunities for the hospitality sector.
Identifying business requirements, estimating costs, and determining the feasibility
Strategize solutions, identify change models, and define the workflow.
Moving to offshore models, lowering costs, and enhancing efficiency Implement and Automate - Real-time testing, automation, and a shorter cycle time are all things that can be done.
Monitor efficacy, track variables, and ensure consistency through control and analysis.
Constantly updating the process and documenting it.Integrate and Replicate - Responding to comments, replicating findings, and harmonizing all applications
We at Excellis IT recognize the value of the data you are digitizing. Protecting your data's purity and integrity against unauthorized access and manipulation is top of our priority list.
We are one of the companies that are open 24 hours a day, seven days a week. If you have any questions, please contact our friendly CSR executive.
Excellis IT can provide a unique solution that can be altered and scaled to meet your needs, even if they change over the project.
All our procedures follow its guidelines. Our quality assurance team will collaborate closely to ensure data correctness of 100 per cent.
We have set quality control standards that our quality assurance personnel follow before authorizing a project for final submission.
You should expect nothing less than high-quality service from us when you employ us and invest your limited financial resources. We will not stop for the day until you are happy with the final product's quality.
The following are the four most common BPO services:
ITES is a business process outsourcing service that administers and handles IT solutions through the internet. It entails assisting with IT services such as technical support, production support analyst, and service desk analyst, among others.
KPO- A service provider provides enhanced knowledge for any company process in this form of outsourcing.
LPO- It provides high-quality legal services. They also handle more difficult jobs such as filing patent applications and negotiating legal agreements.
RPO- RPO is a process outsourcing company that focuses on data analysis and research. Investment research, data analytics, and market research are just some of its services.