Best eCommerce outsourcing services – Excellis IT

Our e-commerce outsourcing services in Kolkata, India can help you run a more efficient e-commerce firm. Our services may help you smoothly manage your day-to-day operations, allowing you to focus on your long-term company strategy. Excellis IT has successfully offered e-commerce support services to a variety of online businesses all around the world throughout the years.

We manage product data for all e-commerce enterprises, from low quantities to huge volumes. All our services are tailored to your needs. Our scalable and adaptable services assist you in meeting changing market needs, such as increasing product quantities.

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Services We Offer


We can help you advertise your brand directly to your target audience over the phone or via various other methods because we are an experienced eCommerce contact center.

Cross-selling and up-selling

Cross-selling and up-selling are two strategies that our eCommerce call center employees may use to help you increase your income.


Based on our three-decade experience as a top eCommerce call center outsourcing provider in Kolkata, India, we can assist all your promotion and marketing initiatives in many languages.

Refunds and Return

We can handle any return and refund requests from your clients because of the volume at which we operate. To provide a great client experience, we can swiftly handle all requests.

Obtaining Leads

Our multi-channel lead generation techniques may assist you in generating conversion-ready leads and increasing sales and income.

Support for Pre-Sale

Our eCommerce call center specialists are adept at offering high-quality pre-sales assistance via different communication channels.

Taking Care of Issues

We can manage all your client complaints and give correct answers to improve brand loyalty and reputation as a famous call center for eCommerce business with over 30 years of expertise.

Service to Clients

With our multichannel and multilingual capabilities, our inbound eCommerce customer service can assist you in streamlining your customer care offering.

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Why Hire Ecommerce Outsourcing from Us

Latest Technology and Tools

We employ the most up-to-date equipment, the most powerful and automated software, and innovative technology at our call centers. These new tools and technology do not overwork our customer service representatives.

Dedicated Team

Our customer service professionals and executives have worked in the e-commerce and contact center industries for many years. We have staff located worldwide to assist us in meeting the needs of our clients across all time zones.

Responsive Implementation

We may work with you to improve your customer service or give you round-the-clock assistance, especially during the holidays. We can assist you with establishing an e-commerce customer care contact center in the most effective manner possible, with the least amount of delay and loss of revenue.

Client Service

We cover all time zones and deliver outstanding customer care as one of the leading e-commerce call center service providers. From technical assistance to data input and end-to-end e-commerce, our customer service team is ready 24x7 days a week to meet all your client's demands. We offer you an exceptional consumer experience whether your online business is open 24 hours a day, on holidays, or in numerous time zones.

High Scalability

Our eCommerce call center can handle many calls at the same time. We are always willing to scale up or down to fit our clients' demands. We also can manage huge call volumes.

Improved Customer Satisfaction

We can assure client satisfaction with our eCommerce call center services and take the required steps to maintain upgrading your offerings. We give each client the finest service possible and swiftly respond to all their problems, earning their confidence.


Our Expertise

Billing Functions Support

Our billing experts are skilled at streamlining and simplifying the billing process for you. To avoid billing problems and inconsistencies, we employ automated and automated billing software.

Accounts Administration

Allow our experts to handle account administration if your accounts need to be properly maintained or if clean audits are required. Our staff sorts out any inconsistencies and flags the ones that need to be addressed.

Invoice Inquiries

Professionals with tasks in processing invoice requests make up part of our e-commerce customer service team.

Live chat support

Our customer service professionals use Live Chat support software to provide real-time customer service for your online store. SMS, chat, and emails are included in our multichannel live chat support system.

Our Process

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    Client Requirements

    We ask relevant and specific questions to clients to gain insights into their needs so that we may give them the best solution possible.

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    Strategizing Support Solutions for eCommerce

    After carefully studying your requirements and reviewing your responses, our project manager will recommend the best eCommerce Call Center customer service solution.

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    Appointing Teams to Implement

    After signing an NDA with the client, we assemble a project team with the necessary knowledge and credentials and assign them to their appropriate eCommerce customer care jobs.

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    eCommerce Customer Support

    The project team will begin the project according to the contract's specifications and allocate roles and responsibilities to various team members.

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    Delivering Reports

    Once the project gets underway, we will send the customers a detailed progress report so they can keep track of the project's development.


    Benefits of Hiring Ecommerce Outsourcing Services



    Our services are scalable to meet your needs, whether your call traffic is modest or huge. If you choose to minimize services, we can add more agents as needed or scale back our workforce.

    Cost Saving

    Your company is expanding quickly, and you do not have the staff to handle the present call load. You will not have to set up an eCommerce call center, hire more staff, or learn labor laws in numerous international locations if you collaborate with Excellis IT's professional team. You will also save money on the equipment and technology required to handle many calls.

    Customer engagement

    Our omnichannel call center can provide uniformity across all modes of service. Our agents can give a consistent, unified, and personalized customer experience because of this.

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    Our CLients

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    Technologies & Tools

    Our solutions are based
    on the following technologies

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    Mobile Testing

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    Manual Testing

    Asked Questions

    ECommerce companies can hire an eCommerce call center to handle sales, inbound customer service, order tracking, complaint management, return, refund, and omnichannel client interaction.

    Expert eCommerce call center outsourcing service providers provide 24-hour assistance, live customer care, and multi-channel communication management. Customers benefit from outsourcing because they get prompt and accurate responses to their questions, order tracking and the ability to seek returns or refunds.

    Excellis IT offers a variety of call center services. It features eCommerce customer service, order processing assistance, a 24/7 phone answering service, and an eCommerce receptionist, among other things.
    For many eCommerce entrepreneurs, data security is a top priority. Particularly when it comes to client information, to safeguard the security of your data, make sure your outsourcing partner adheres to tight rules and signs non-disclosure agreements.