Services

Eexcellis IT – Your Trusted Ecommerce Outsourcing Service Provider

We provide innovative solutions that cater to the specific needs of ecommerce businesses, including customer service, order processing, and technical support. We have completed numerous projects and helped ecommerce businesses improve their customer experience, operational efficiency, and productivity.

Customer Service

Our customer service solutions include inbound and outbound services, ensuring that your customers are taken care of promptly and efficiently.

Order Processing

We provide reliable and accurate order processing services to ensure that orders are fulfilled in a timely manner, maximizing customer satisfaction.

Technical Support

Our technical support services ensure that your customers receive the assistance they need when they face any technical issues with your ecommerce platform.

Email Support

Our email support services provide customers with timely assistance, answering queries and resolving issues effectively.

Chat Support

Our chat support services provide customers with real-time assistance, answering queries promptly and resolving issues effectively.

Why Avail Ecommerce Outsourcing Services From Us

At Excellis IT, we provide a team of experienced professionals to handle your ecommerce outsourcing needs. Our team comprises highly skilled individuals with a broad range of expertise and a proven track record of delivering accurate and precise work using cutting-edge tools and techniques.

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Our ecommerce outsourcing services can save businesses money by reducing manual labor, improving operational efficiency, and eliminating costly errors.

Our solutions are designed to improve customer experience and satisfaction, ensuring that ecommerce businesses can focus on their core functions.

Our solutions are scalable and can be tailored to suit the needs of ecommerce businesses of all sizes, allowing them to grow without worrying about outgrowing their solutions.

Our team of experts has a wealth of experience in delivering customized solutions to our ecommerce clients, ensuring that they receive the best possible service.

Our solutions provide enhanced security features that are tailored to the ecommerce business’s specific needs, ensuring that sensitive data is protected.

Our solutions are flexible and adaptable, allowing ecommerce businesses to change and modify them as their needs change, ensuring that they stay agile and responsive to market changes.

Our Efficient Digital Marketer Hiring Process

Hire skilled Experts from us for your project to help you stay ahead in the brand-new world of innovation. Several hiring methods are available from Hidden Brains to guarantee that you have access to top personnel to fill skill gaps or handle unanticipated workload spikes.

Requirement Analysis

The first step in our product engineering process is to comprehend the project's requirements, which include both functional and non-functional criteria.

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Design and Architecture

Our product engineering team starts designing and architecting the product after learning the project's specifications, taking into account the most recent methods and industry norms.

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Development and testing

Using the most modern frameworks and development technologies, our product engineering team builds the product.

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Deployment and Maintenance

After the product has been developed and tested, it is used in a real-world setting while our personnel keeps an eye on its performance.

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Continuous Improvement

Our staff stays up to date on the newest trends and technology to provide our customers with the best products possible.

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Experienced Ecommerce Experts with Platform-Specific Proficiency for Marketing Strategy

At our eCommerce outsourcing agency, we provide a variety of services that cater to the unique needs of our clients. Our experienced team has years of expertise in creating high-quality eCommerce solutions that meet the most stringent industry standards.

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Product Catalog Management

Our team specializes in creating and managing eCommerce product catalogs, including product information management, taxonomy, and product classification.

Order Management

We provide comprehensive order management services, including order processing, order tracking, and fulfillment, to ensure that the customers’ orders are processed efficiently and accurately.

Payment Gateway Integration

Our team has expertise in integrating payment gateways with eCommerce platforms to provide a seamless checkout experience for customers and ensure secure payment processing.

Inventory Management

We offer inventory management services, including inventory tracking, stock replenishment, and inventory optimization, to ensure that the products are always available and ready to be shipped.

Customer Support

Our team provides customer support services, including email support, chat support, and phone support, to ensure that the customers’ queries and issues are resolved in a timely and professional manner.

Analytics and Reporting

We use various analytics and reporting tools to track the performance of eCommerce solutions, measure the effectiveness of strategies, and make data-driven decisions to optimize the performance of the eCommerce store.

Industries We Serve

Our eCommerce solutions have been selected by businesses across a variety of sectors because of the fresh ideas we bring to the table as well as our quick access to talent, innovative problem-solving techniques, and collaborative skills. We serve a diverse range of industries including healthcare, finance, e-commerce, education, and entertainment.

Education

Healthcare & Fitness

Logistics & Distribution

Social Networking

Retail & Ecommerce

Real Estate

Travel & Hospitality

Food & Restaurant

Finance

Entertainment

Groomly | Booking System

An innovative grooming app to build a customer-centric approach

Check out how Excellis IT helped “Groomly” build a platform for targeting the problems of booking saloon services.

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Your’s Specially | eCommerce

An eCommerce site that makes gifting convenient and quirky

Excelis IT helped their client build an eCommerce site that makes shopping for the perfect gift hassle-free.

CPSCOM | Chat Platform

App that connects a corporate team within a secure space

Team Excellis IT built a communication app that connects an office team ensuring data security and convenience.

Frequently Asked Questions

As we have a comprehensive set of services, you may have some queries about them. Here are some of the common ones!

When choosing an ecommerce outsourcing service provider, consider factors such as their experience, reputation, portfolio of services, technology and infrastructure, pricing, customer support, and security and data privacy measures.
Ecommerce businesses of all sizes and types, including startups, small and medium-sized enterprises, and established enterprises, can benefit from outsourcing. Whether you are looking to reduce costs, improve efficiency, access specialized expertise, or scale your business, outsourcing can provide a range of solutions.
Ecommerce outsourcing can help you to scale your business by providing access to specialized expertise and resources, improving operational efficiency, and enabling you to focus on core business functions. Outsourcing can also provide greater flexibility and scalability, allowing you to adapt to changing market conditions and business needs.
Ecommerce outsourcing can improve your customer experience by providing prompt and efficient customer service, faster order processing and shipping, and accurate inventory management. Outsourcing can also help to streamline your operations and provide better visibility and control over your business processes.
Ecommerce outsourcing can help you to reduce costs by eliminating the need for in-house resources, such as staffing, infrastructure, and technology. Outsourcing can also help you to achieve economies of scale and reduce operational expenses, such as order processing, shipping, and customer service.
The level of control you have over your ecommerce business when outsourcing will depend on the specific services and arrangement you have with your outsourcing provider. However, most outsourcing providers will provide you with access to real-time data and reporting, enabling you to monitor and manage your business processes effectively. Additionally, you can establish clear communication channels and define service level agreements to ensure that your outsourcing provider meets your expectations.

More reasons to trust us!

Excellis IT is building a skilled team in IT support, customer support, digital marketing, and back-office services for modern companies.

Excellis it is an esteemed ISO/IEC 27001:2022 certified company

We achieved the prestigious certification by MSME in 2019

We are certified by the Central Vigilance Commission

We are an honoured members of NASSCOM since 2022

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